At Vsmith Media, we believe in full transparency and clear communication. This page is dedicated to providing you with important information regarding our legal policies and answering the questions we hear most often.
Do you offer a money-back guarantee? We offer a 100% money-back guarantee on our ebooks. If you are not completely satisfied, we will provide a full refund within 15 days of your purchase, no questions asked.
What is your refund policy for services? For our services, refunds are not typically offered on work that has already been completed. Our projects are based on a collaborative process, and we ensure transparency and communication throughout. However, in the event of a canceled retainer, a prorated refund for the unused portion of the service may be possible, depending on the terms of your specific contract.
How does Vsmith Media handle my data? We are committed to protecting your privacy. We collect and use your data only to provide our services, improve your experience, and communicate with you about your projects. We do not sell or share your personal information with third parties.
Do you sign non-disclosure agreements (NDAs)? Yes, we are happy to sign a non-disclosure agreement to protect your business information. We understand the sensitive nature of your data and are committed to maintaining the highest level of confidentiality.
Will Vsmith Media share my content with other clients? We never share your specific brand strategy, private data, or confidential content with any other clients. Our work is completely customized to your business.
Can I be featured in a Vsmith Media case study? Yes! We are always looking to highlight our clients’ success. If you’d like your story to be a part of our Case Studies and Proof of Performance examples, we can discuss the possibility and will require your consent to do so.
Service Agreement: All client projects are governed by a formal service agreement that outlines the scope of work, project timeline, deliverables, and payment terms. This ensures a clear understanding and a professional partnership.
Intellectual Property: All intellectual property created by Vsmith Media as part of your service is transferred to you upon full payment. This includes all final designs, content, and code developed for your project.
Limitation of Liability: Vsmith Media’s liability is limited to the fees paid for the services. We are not liable for any indirect, incidental, or consequential damages.
Our Privacy Policy details how we collect, use, and protect your personal information. By using our website and services, you consent to the practices described in this policy.
We're here to help. If you have any questions that are not addressed on this page, please don't hesitate to reach out.
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